Card Manager

Card Manager Menu: (Top right corner of screen)
Transactions: Recent transactions for all cards
Messages: Recent Card/Transaction alerts
Contact Us: Address, Phone, Email address to contact InterBank
Legal and Help: Terms & Conditions, Privacy Policy, Help Information
Help with this Page: Use within any screen of the app for more details on that specific page
Manage Portfolio: Add/Remove Cards and Accounts
Settings: Add personal info, set primary device, set ‘do not disturb’ times, enable/disable Touch ID
InterBank Mobile: Link to the InterBank Mobile app

When green, this means the card is “on” and may be used. When red, this indicates the card is “off” and no purchases may be made. You can enable/disable the card 24×7 with the “Card On/Off” switch.

These settings are used to set Blocks based on location, merchant/transaction types, or one-time transaction limits. You must have Location Services and Location Tracking enabled on your phone and the phone must be set as the primary device in the settings menu for these Blocks to function properly.

Locations

Use the My Location or My Region option to Block an “in-person” transaction taking place away from your device or away from the Region you are currently located in.

If using “My Location” be sure you have the primary device set appropriately under “Settings” in the Card Manager menu, and you have the primary device with you when making in-person transactions.

Define your ‘Region’ by clicking “Add Region” and zooming in on the map until the precise area you want to include is displayed on the map.

Use the International option to deny all “in-person” transactions taking place outside of the United States. If traveling, you can add countries to this list where transactions will be allowed. Some additional countries may have a temporary block in place by the InterBank Fraud Department. Card Manager location controls will not affect these blocks and all transactions in these countries will be denied. Contact your local branch for an updated list of blocked countries.

Merchant Types

You may limit the type of merchants from this screen. For instance, if you only wanted the card to be used for fuel purchases, only allow “Gas Station” merchants and disable all other merchant types.

Transaction Types

You may limit the type of transactions from this screen. For instance, enable the “ATM” Merchant type and disable all others to prevent online or in-store purchases, etc.

Spend Limits

You may limit the amount of a single transaction with this option. The Spend Limit option is a ‘per transaction’ limit and will not exceed InterBank’s daily limit set at the bank level. (Default is $1,000/day for Signature based transactions and $1,000/day for Pin based transactions)

The default setting is to send alerts for all transactions. You may limit the alerts based on location, Merchant type, Transaction type, or spend limits.

View Card Transactions

The last 50 card transactions posted within the last 30 days are available. (Does not include any other transaction types such as checks, ACH debits or credits, teller transactions, etc.) You may also “Tag” a transaction with a category or add a Memo. This info does not show on your bank statement.

Set Low Balance alerts, view recent card transactions, and linked cards.

How many cards can you register within Card Manager?

There is no limit.

Is there a fee for the Card Manager App?

There are no additional fees to utilize the card manager feature.

When cardholders receive a reissued or replacement card, will they have to update their cards within the application?

If the card number is new, then the user must “add” the new card number to the user’s profile. In addition, the user may delete the old card from the “Manage Portfolio” screen.

You can download the app on multiple devices but are requested to indicate which device is “primary.” What is the purpose of assigning a primary device? Can you make changes to the settings from the non-primary devices?

The primary device is used to track the GPS for “My Location” alerts and controls and all merchant and threshold alerts will be sent to the primary device. All devices that have registered a particular card can view or change the Card Manager settings for that card. Controls (including the “On/Off” setting) are set at the card level, so the last update to a control will be honored regardless of which phone was used to make the change. Alerts are set at the device level, so each primary device will receive alerts that were set up from that particular device. The primary device can be re-set by accessing “Settings – Primary Device.”

Why does my full address not fit during registration?

Card Manager will only allow up to 20 characters in the address field.

A region has been set on the map. Does this mean the card can only be used exactly in this region?

The region shows the approximate area where the card can be used. Card Manager can typically map the transaction down to a ZIP code or city. If the city or ZIP code of the merchant overlaps with the selected region in the map, then the transaction can still go through. There are instances where a merchant location cannot be mapped down to a ZIP code or city, in which case Card Manager will default to a state-level match.

What exactly is the range of the “My Location” controls, and will this control setting impact internet transactions?

The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as “primary” within Card Manager. These controls impact “card present” transactions only, therefore internet transactions are not impacted.

What other types of alerts will be displayed in Card Manager?

All denied transactions will be displayed even if they were not denied based on a Card Manager setting. Examples include: Insufficient funds, daily limit exceeded, fraud detection, invalid PIN, etc.

If the card status is changed by the bank or the fraud department an alert will be sent. (Not a push notification)

How are controls established for various merchant types?

Specific merchant types have been created within Card Manager, and these merchant types can be used for controls or alerts via the “Alert Preferences” or “Control Preferences” screen. Each of the merchant types contains various Merchant Category Codes (MCC). Please note that it is possible for a retailer to forward an MCC that may differ from the Card Manager merchant type classification

How long does it take for a control or alert setting to take effect?

Setting changes take effect as soon as the “Updating information” message in the app stops.

If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?

Card Manager ignores location information that is more than one (1) hour old. So, if the phone is off for more than an hour My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

Will location controls, merchant controls, threshold controls, and turning the card “Off” impact previously authorized recurring transactions?

Previously authorized recurrent payments will continue to process and will bypass the Card Manager edit checks.

How do I receive notifications?

Push notifications are sent to the phone number Card Manager has on record. You will not receive notifications if you have turned the function “off” within Card Manager, or if the push notification setting in your phone is disabled.

Can notifications be turned off for a specific time period?

Yes. A “Do Not Disturb” time can be set that will stop most notifications being sent during that time. Transaction denial and in-person transaction notifications will still be sent. Notifications can also be accessed under the “Messages” tab within the Card Manager app.

When is the low balance alert generated?

Card Manager updates the balance under two conditions: 1) When you log into Card Manager, and 2) When you tap “Refresh.” Even if the balance has fallen below the threshold that has been set, it is only updated when you log into the app or tap “Refresh,” which then triggers the alert.

A threshold limit of $50 has been set but the user can’t fill gas in some stations. Why?

There are some merchant types where a merchant will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance, the pre-authorization amount must meet the threshold spend limit.

A threshold limit of $50 has been set, but the user can fill gas in some stations for more than $50. Why?

Card Manager controls are only invoked during authorization of a transaction. In some cases, such as gas stations, a card may be tested for validity by doing a $1 pre-authorization, and the actual transaction amount is charged to the card after the transaction. Some gas stations will pre-authorize for a maximum amount, e.g. $126, and some gas stations will check validating, e.g. $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.